Prodágio Case Management CE (Collaboration Edition)
Imagitek LTD
The business challenge for law departments, federal, state or local government agencies and other case-centric enterprises including claims groups, complaint departments, and investigative organizations at all levels, case management is the way in which vital services are delivered. But the traditional approach to case management, which relies on paper-based processes and incompatible legacy systems, can no longer keep up with the case management volume or meet the service expectations agencies face. In fact, the paper case file is a procedural bottleneck. It obscures visibility into or across cases, increases the risk of errors, omissions, and lost documents, and slows decision making.
Typically, agencies have relied on custom developed, data-centric solutions to address case management—solutions that do not scale easily and cannot incorporate unstructured content such as personal identity information and related files. The results are information silos that cannot be integrated with other agency and external systems and make comprehensive search impossibly complex.
That’s why today more and more enterprise and government agencies at the federal, state, and local level are turning to Imagitek and Prodágio Case Management. Prodágio is the only Commercial Business application case management solution that integrates domain expertise in case management business processes, business application development, and enterprise content management.
Prodágio Case Management dramatically reduces the time and risk associated with deploying a comprehensive case management system to:
- Manage cases through an intuitive, user-friendly, web-based application
- Reduce paper and speed case resolution through electronic document capture and streamlined, automated business processes
- Collaborate securely within and across agencies
- Deliver faster, more reliable responses to citizens and businesses
- Process, manage, share, and track case information more effectively
- Comply with regulatory mandates
- Archive closed cases electronically to ensure rapid access
Prodágio Case Management – Standard and Collaboration Edition- is a comprehensive and flexible solution that meets the rigorous demands of corporate law departments, federal, state or local government agencies and other case-centric enterprises including claims groups, complaint departments, and investigative organizations. Prodágio Case Management addresses your diverse needs by providing the ideal combination of typical case management functionality along with robust content management capabilities.
Prodágio Case Management uniqueness is how the solution can be specifically configured to each case type such as: Grants, Licensing/Permitting, Investigations, Litigations/Matters, Human Resources, Customer Services and many others, even within the same organization.
Prodágio Case Management streamlines and automates the entire lifecycle and adjudication process of cases. The application has been designed to provide organization with a highly intuitive, user-friendly, web-based application that provides the following benefits:
- Intuitive web-based for easy deployment and adoption across the enterprise
- Scalable architecture to meet the demands of high volume and a large user base
- Configurable data model that allows you to organize and track any number of database fields about the case
- Flexible workflow and business processes for routing items for review, and appropriate task promotion and escalation
- Robust search capabilities to locate cases quickly
- Dashboard and audit trail capabilities to manage and measure cases throughout the lifecycle
- Electronic submission capabilities between multiple submission platforms
- Authoring tools to manage and control standard language in document and correspondence
- Extensive integration capabilities for bi-directional information exchange with citizen and agency portals
- Full-text searching to locate important documents quickly
- Proactive notifications of deadlines and important dates
- Centrally controlled templates to create responses and memos quickly
- Immediate access to related cases
- Extensive security model to control access down to a specific case or attachments related to the case.
- Queuing engine to control the workload of case workers
- Increased visibility into the case and process
| General Information | ||
|---|---|---|
| Offering Classification | Solution | |
| Product Version | 5.2 | |
| Certification | Designed for EMC Documentum | |
| Certified Since | Jun 2007 | |
| Globalization | ||
| Available Languages | English, French | |
| Regions with Deployment Support | North America, Europe, South America | |
| Offering Composition | ||
| Out-of-the-Box |
75% |
|
| Services |
25% |
|
| Implementation Services Not Required | ||
| Services Available from Provider | ||
| Custom Development | ||
| Implementation/Configuration Services | ||
| Maintenance | ||
| Technical Support | ||
| Number of Deployments | ||
| New Application | ||
| EMC Products Supported | ||
| Documentum 5 | ||
|
Documentum 6
 |
||
| Platform Support | ||
| Server Operating System | Linux, Windows | |
| RDBMS | Oracle, DB2, SQL Server | |
| Application Server | Apache Tomcat, BEA WebLogic | |
| Application Server Operating System | Linux, Windows | |
| Client Operating System | Windows | |
| Client Browser | Microsoft Internet Explorer | |
| Other Offerings by the Provider | ||
| Prodágio A/P | ||
| Prodágio Beacon | ||
| Prodágio Contracts | ||
Take the Next Step
Find out how your organization can benefit from this software product. Contact Imagitek today.
